Barclays Walkin For Freshers – Any Graduate
Graduate/Freshers (Except B.E/B.Tech)
Undergradutes with minimum 6 months work experience
Willingness to work in changing shift patterns.
* The compensation is decided based on the experience level of the candidates.
Interested candidates can directly Walk-in to:
Undergradutes with minimum 6 months work experience
Willingness to work in changing shift patterns.
* The compensation is decided based on the experience level of the candidates.
Interested candidates can directly Walk-in to:
QUALIFICATION CRITERIA
Location : Noida
Experience : 0 – 3 Years
Education : UG – Any Graduate – Any Specialization, Graduation Not Required
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
DOCTORATE – Doctorate Not Required
Experience : 0 – 3 Years
Education : UG – Any Graduate – Any Specialization, Graduation Not Required
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
DOCTORATE – Doctorate Not Required
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
Key accountabilities:
Interact with customers, identify & log queries, resolve complaints and escalate, if necessary; with the support of clearly defined scripts and processes
Ensure that all unresolved cases / queries are allocated to the respective areas
Release and verify funds across a variety of systems used by the department (for selective roles only)
Identify potential loss situations promptly, escalating to the relevant areas to minimise the risk to the business and the customer
Adhere to the Service Level Agreements (SLAs) specified by the client / process
Ensure adherence to time schedules
Adhere to organisation-wide information security policies & procedures and ensure that risk is proactively managed.
Assist the Team Manager / Process Expert in the administration of the workflow, including organising workflow, queue management and query resolution
Technical skills and competencies:
Excellent communication skills
High customer focus and ability to address customer needs effectively
Interact with customers, identify & log queries, resolve complaints and escalate, if necessary; with the support of clearly defined scripts and processes
Ensure that all unresolved cases / queries are allocated to the respective areas
Release and verify funds across a variety of systems used by the department (for selective roles only)
Identify potential loss situations promptly, escalating to the relevant areas to minimise the risk to the business and the customer
Adhere to the Service Level Agreements (SLAs) specified by the client / process
Ensure adherence to time schedules
Adhere to organisation-wide information security policies & procedures and ensure that risk is proactively managed.
Assist the Team Manager / Process Expert in the administration of the workflow, including organising workflow, queue management and query resolution
Technical skills and competencies:
Excellent communication skills
High customer focus and ability to address customer needs effectively
COMPANY PROFILE
BSS is a 100% subsidiary of Barclays Bank PLC, which is a leading global financial services group, with a strong presence in Europe, the USA, Africa and Asia. Barclays has over 155,000 colleagues worldwide and has a global customer base of over 48 million. BSS is a key part of the global vision for Barclays and provides operations support & services to businesses within Global Retail Banking and Barclay’s Corporate.
Walk in Date : 29th June to 5th July
Address:
Unitech Infospacepark,
Block B, Plot 2,
Sector 62, Noida.
Timing: Monday to Saturday, 11 am to 5pm
*** WALKIN ENDS ON 5th July 2013
Unitech Infospacepark,
Block B, Plot 2,
Sector 62, Noida.
Timing: Monday to Saturday, 11 am to 5pm
*** WALKIN ENDS ON 5th July 2013